Politique d’expédition

RETURN SHIPPING FEES

Return shipping fees are the responsibility of the customer and will be deducted from applicable refunds:

    •    Canada: $12.99 CAD

    •    United States: $19.99 USD

Original shipping fees are non-refundable.

 

RETURN REQUESTS

To request a return, exchange, or report an issue, please contact us at [ my email address] with:

    •    Order number

    •    Reason for return

    •    Supporting photographs (if applicable)

Returns sent without prior approval will not be accepted.

 

REFUND METHOD

Where applicable, refunds are issued as:

    •    Store credit, or

    •    Original payment method (only when explicitly stated)

Please allow processing time for refunds after approval.

 

SHIPPING

We proudly ship across Canada and the United States, with care taken at every stage of fulfillment.

SHIPPING LOCATIONS

    •    Canada-wide

    •    United States-wide

 

SHIPPING RATES

    •    Complimentary standard shipping across Canada

    •    U.S. shipping rates are calculated at checkout

    •    Express shipping options are available at checkout and reflect real carrier rates

 

ORDER PROCESSING

    •    Orders are processed within 2–5 business days, excluding weekends and holidays

    •    Processing times may be slightly extended during high-volume periods or product launches

 

ESTIMATED DELIVERY TIMES

    •    Canada: 3–7 business days after dispatch

    •    United States: 5–10 business days after dispatch

Delivery timelines are estimates and may vary due to carrier conditions or customs processing.

 

JEWELRY SHIPPING & INSURANCE

    •    Jewelry orders are shipped in secure, protective packaging

    •    High-value jewelry shipments are insured for your peace of mind

    •    Once an order is marked as delivered, responsibility transfers to the customer

 

ADDRESS ACCURACY

Please ensure your shipping address is entered correctly at checkout. We are not responsible for delays, losses, or failed deliveries due to incorrect or incomplete addresses.

 

LOST OR DELAYED SHIPMENTS

If your shipment appears delayed or lost, please contact us and we will assist with the carrier investigation. While we will support you throughout the process, carrier delays are beyond our control.

 

FINAL NOTE

By placing an order with us, you agree to the terms outlined in this Shipping & Returns Policy.